See what our customers say
Customer Services Administrator
Norbain SD, Norbain House Wyrefields, Poulton-Le-Fylde, Lancashire, FY6 8JX
I have been dealing with the Service Team at Multicare now for over 20 years and they are always happy to help, they always come back to you with quick replies to emails and the turnaround is very good. They are always a pleasure to deal with nothing is too much trouble. I would recommend the service department to anyone.
Link CCTV Systems
Business & Technology Centre, Bessemer Drive, Stevenage, SG1 2DX
The reason we chose Multicare Electronics is that they allowed us to save money on repair costs. They provided a double benefit because the response time from Multicare is much faster giving us complete peace of mind. It also helped that they were recommended by the manufacturer. Now we would recommend them too!
Director Customer Care
Videor E. Hartig GMBH, Carl-Zeiss-Strasse 8, Roedermark, 63322, Germany
Multicare successfully supports eneo as a service partner. Continuous customer loyalty results from the sum of all services beyond the sale of products. Experience and a proven level of professionalism are therefore key factors in eneo's choice of its service partners. In 2012 we therefore decided to offer Multicare the exclusive service partnership for repairs in the UK and Ireland. Multicare is a highly professional repair centre with many years of market experience and cooperates with multiple renowned electronics enterprises as an exclusive service provider. eneo and its customers subsequently have benefited in many respects from this collaboration. Multicare's extensive experience and technical performance ensure short repair times, efficient order handling and therefore a significant reduction in downtimes and associated costs. All these factors have played a crucial role in increasing our customers trust in the eneo brand. At the beginning of 2015 we have consequently expanded our cooperation with Multicare throughout Europe. We would like to express our gratitude for the outstanding services to date and are looking forward to the continued successful and trustworthy partnership.
HeiTel by Xtralis
Supply Chain Manager HeiTel
HeiTel by Xtralis, Hamburger Chaussee 339, 24103 Kiel, Germany
We started with Multicare at the end of 2012, this was an outsourcing project to save money on repairs in our video surveillance product range. The support Multicare provided during the introduction of this process was on a very high and professional level. After an initial short learning curve the Multicare team was able to provide a full repair service to our customers. This is a service we can rely on. Multicare's short response time and flexibility offers a perfect service to our customers.
Adpro & Asim by Xtralis
Xtralis, People Building, Maylands Avenue, Hemel Hempstead, HP2 4NW
We have been working successfully with Multicare since 2011 after they were carefully chosen as our repair/warranty centre for certain end of life security products. Since then we have significantly broadened the scope of products and Multicare continue to offer us an excellent and efficient repair service, maintaining high levels of workmanship and fast and efficient turn-around times. Most recently we have also selected Multicare to handle full assembly and testing of certain ancillary and finished goods. This is proving just as successful as the RMA function offered due to a combination of Multicare's build capabilities, prompt reaction to demand and high customer service levels.
Pelco by Schneider Electric
Global Director, Service & Repair
3500 Pelco Way, Clovis, CA 93612, USA
When building our customer support network in 2001, we selected Multicare as our repair partner for Western Europe after an extensive evaluation of independent service centres. Multicare has consistently delivered an outstanding repair experience with quick turnaround times and a very low incidence of repeat repairs. Their technical competence on component level repairs ensures that we and our customers save money on the repair costs.
Guy Street, Bradford, West Yorkshire, BD4 7BB
Universal AV prides itself on delivery a high quality service to its customers and in doing so requires the support of key supply partners. We believe Multicare have all of these attributes. We have been supported by Multicare for over 15 years and I believe we have a good working relationship, they understand our business and how their support contributes to delivering high standards to our customers. They offer expertise, flexibility and importantly good communication to ensure any service project is dealt with quickly and efficiently. I would not hesitate to recommend them.
Harman Consumer UK
Customer & Account Coordinator
Cranborne House, Cranborne Road, Potters Bar, Hertfordshire, EN6 3JN
Multicare were carefully chosen by Harman Consumer UK to be one of our selected Service Centres back in 2003. This conclusion was based upon impressive turnaround time and the capability to repair at component level, which was a key factor in our final decision. In addition, their flexible approach to dealing with customers in a professional manner helps to complement our brand portfolio.
Professional Camera Solutions BU & Security
Technical Support Manager
Panasonic House, Willoughby Road, Bracknell, Berkshire, RG12 8FP UK
Multicare are a highly professional company. They have provided support for Panasonic CCVE products for a number of years and have always performed to our needs. Their technical competence and customer service has helped us deliver our core business objectives with cost savings. I can recommend their service to anyone.
Panasonic System Communications Company Europe
Technical Project Manager
Winsbergring 15, 22525 Hamburg, Germany
I have been dealing with the Service Team at Multicare now for more than 15 years. They are always happy to help in a cost efficient professional way. Prompt and accurate feedback with customers and suppliers are their daily standard. The turnaround time is very good and personally it is always a pleasure to deal with them. Multicare is Panasonic's professional repair centre for POS product in the UK. The reason we chose Multicare Electronics is that they allowed us to save money on repair costs due to their component level capability. Additionally the response time from Multicare is fast, giving us/me complete peace of mind.