The reason we chose Multicare Electronics is that they allowed us to save money on repair costs. They provided a double benefit because the response time from Multicare is much faster giving us complete peace of mind. It also helped that they were recommended by the manufacturer. Now we would recommend them too!
I have been dealing with the Service Team at Multicare now for over 20 years and they are always happy to help, they always come back to you with quick replies to emails and the turnaround is very good. They are always a pleasure to deal with nothing is too much trouble. I would recommend the service department to anyone.
The reason we chose Multicare Electronics is that they allowed us to save money on repair costs. They provided a double benefit because the response time from Multicare is much faster giving us complete peace of mind. It also helped that they were recommended by the manufacturer. Now we would recommend them too!
Multicare successfully supports eneo as a service partner. Continuous customer loyalty results from the sum of all services beyond the sale of products. Experience and a proven level of professionalism are therefore key factors in eneo’s choice of its service partners. In 2012 we therefore decided to offer Multicare the exclusive service partnership for repairs in the UK and Ireland. Multicare is a highly professional repair centre with many years of market experience and cooperates with multiple renowned electronics enterprises as an exclusive service provider. eneo and its customers subsequently have benefited in many respects from this collaboration. Multicare’s extensive experience and technical performance ensure short repair times, efficient order handling and therefore a significant reduction in downtimes and associated costs. All these factors have played a crucial role in increasing our customers trust in the eneo brand. At the beginning of 2015 we have consequently expanded our cooperation with Multicare throughout Europe. We would like to express our gratitude for the outstanding services to date and are looking forward to the continued successful and trustworthy partnership.
We started with Multicare at the end of 2012, this was an outsourcing project to save money on repairs in our video surveillance product range. The support Multicare provided during the introduction of this process was on a very high and professional level. After an initial short learning curve the Multicare team was able to provide a full repair service to our customers. This is a service we can rely on. Multicare’s short response time and flexibility offers a perfect service to our customers.
We have been working successfully with Multicare since 2011 after they were carefully chosen as our repair/warranty centre for certain end of life security products. Since then we have significantly broadened the scope of products and Multicare continue to offer us an excellent and efficient repair service, maintaining high levels of workmanship and fast and efficient turn-around times. Most recently we have also selected Multicare to handle full assembly and testing of certain ancillary and finished goods. This is proving just as successful as the RMA function offered due to a combination of Multicare’s build capabilities, prompt reaction to demand and high customer service levels.
When building our customer support network in 2001, we selected Multicare as our repair partner for Western Europe after an extensive evaluation of independent service centres. Multicare has consistently delivered an outstanding repair experience with quick turnaround times and a very low incidence of repeat repairs. Their technical competence on component level repairs ensures that we and our customers save money on the repair costs.
Universal AV prides itself on delivery a high quality service to its customers and in doing so requires the support of key supply partners. We believe Multicare have all of these attributes. We have been supported by Multicare for over 15 years and I believe we have a good working relationship, they understand our business and how their support contributes to delivering high standards to our customers. They offer expertise, flexibility and importantly good communication to ensure any service project is dealt with quickly and efficiently. I would not hesitate to recommend them.
Multicare were carefully chosen by Harman Consumer UK to be one of our selected Service Centres back in 2003. This conclusion was based upon impressive turnaround time and the capability to repair at component level, which was a key factor in our final decision. In addition, their flexible approach to dealing with customers in a professional manner helps to complement our brand portfolio.
